Effective from 22 March 2026 | baufloor trade s.r.o. | PAINTO.cz
1.1. These General Terms and Conditions (hereinafter "GTC") govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract concluded between the Seller and the Buyer through the online store at painto.cz.
1.2. The Seller is the company baufloor trade s.r.o., Company ID: 01494929, VAT ID: CZ01494929, with its registered office at Dukelskych bojovniku 3410/144a, 671 81 Znojmo, Czech Republic, registered in the Commercial Register maintained by the Regional Court in Brno, File No. C 78304 (hereinafter the "Seller").
1.3. The Buyer is any natural or legal person who enters into a purchase contract with the Seller through the e-shop. The Buyer may act as:
1.4. Legal relations between the Seller and the Buyer are governed by these GTC and further by:
1.5. The PAINTO.cz e-shop specialises in the sale of professional painting tools and accessories, both for end consumers (B2C) and business customers (B2B).
1.6. By submitting an order, the Buyer confirms that they have read and agree to these GTC. The Buyer is sufficiently informed of these GTC before concluding the contract and has the opportunity to review them.
2.1. The Buyer may make purchases after registering a user account on the e-shop. During registration, the Buyer is obliged to provide accurate and truthful information and to update this information when it changes.
2.2. Access to the user account is secured by a username (email) and password. The Buyer is obliged to maintain confidentiality regarding login credentials and not allow third parties to use them.
2.3. The Buyer is not authorised to allow third parties to use their account.
2.4. The Seller may cancel a user account, particularly if:
2.5. The Buyer acknowledges that the user account may not be available continuously, particularly due to necessary maintenance of the Seller's hardware and software.
3.1. The presentation of goods on the e-shop is for informational purposes only and the Seller is not obliged to conclude a purchase contract for such goods.
3.2. To order goods, the Buyer selects the desired products, chooses a delivery method and payment method, and submits the order. Submitting the order constitutes an offer to conclude a purchase contract.
3.3. The Seller confirms receipt of the order by email to the Buyer's address. This confirmation constitutes acceptance of the offer. The purchase contract is concluded at the moment the order confirmation is delivered to the Buyer.
3.4. The Seller reserves the right not to confirm or to reject an order, particularly if:
3.5. The Buyer agrees to the use of distance communication means when concluding the purchase contract. Costs incurred by the Buyer when using distance communication means (internet, telephone) are borne by the Buyer.
3.6. Any provisions in the purchase contract shall take precedence over conflicting provisions of these GTC.
4.1. Prices of goods in the e-shop are displayed both including and excluding VAT. The binding price is the one displayed for the goods at the time the order is submitted.
4.2. Discounts on goods may not be combined with each other, unless stated otherwise for a specific promotion.
4.3. The Seller accepts the following payment methods:
4.4. In the case of bank transfer, the purchase price is due within 5 business days of concluding the purchase contract. If the payment is not credited to the Seller's account within this period, the Seller is entitled to withdraw from the contract.
4.5. In the case of invoice payment (B2B), the standard payment term is 14 days. In the event of late payment, the Seller is entitled to charge statutory interest on arrears and to suspend further deliveries.
4.6. The Seller shall issue a tax invoice to the Buyer in accordance with applicable tax legislation and send it electronically to the Buyer's email address.
5.1. Goods are delivered within the Czech Republic by default. Delivery to other countries may be arranged on an individual basis — please contact us at info@painto.cz.
5.2. Delivery methods and prices:
5.3. The usual delivery time is 2-5 business days from order confirmation (for advance payment, from when the payment is credited). For goods not in stock, the delivery time may be longer — the Buyer will be informed accordingly.
5.4. The Buyer is obliged to inspect the goods upon receipt from the carrier and check the integrity of the packaging. If damage to the shipment is discovered, the Buyer is obliged to immediately notify the carrier and prepare a damage report with the carrier.
5.5. The risk of damage to the goods passes to the Buyer upon receipt. For consumers, the risk passes when the Buyer or a third party designated by them (other than the carrier) takes physical possession of the goods.
5.6. If the Buyer fails to accept the shipment and it is returned to the Seller, the Seller is entitled to charge costs for repeated delivery. If the Buyer repeatedly fails to accept the shipment, the Seller is entitled to withdraw from the contract.
In accordance with Directive 2011/83/EU on consumer rights, the Consumer has the right to withdraw from the purchase contract without giving any reason within 14 days of receiving the goods.
6.2. The Consumer shall send the withdrawal to the Seller (email info@painto.cz or by post to the registered office). The Seller shall confirm receipt of the withdrawal without undue delay.
6.3. In the event of withdrawal, the Buyer is obliged to return the goods to the Seller within 14 days of withdrawal, complete, undamaged, and in original packaging. The cost of returning the goods is borne by the Buyer.
6.4. The Seller shall refund all payments received from the Buyer, including the cost of delivery (corresponding to the cheapest delivery method offered), within 14 days of withdrawal, using the same payment method. The Seller is not obliged to refund payments until the goods are received back or the Buyer proves they have been dispatched.
6.5. The Buyer is liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
6.6. The Consumer cannot withdraw from the contract in the following cases (in accordance with Directive 2011/83/EU, Article 16):
Business customers (B2B) do not have a statutory right to withdraw from the contract within 14 days. Any return of goods is possible only by individual agreement with the Seller.
7.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the applicable legal regulations.
The Seller warrants to the Consumer that the goods are free from defects at the time of receipt. The Consumer is entitled to exercise a right from a defect that occurs within 24 months of receipt, in accordance with Directive 1999/44/EC and its successor provisions under Directive 2019/771/EU on certain aspects concerning contracts for the sale of goods.
7.3. If a defect manifests within 12 months of receipt, it is presumed that the goods were already defective at the time of receipt, unless the nature of the goods or defect precludes this.
7.4. The Consumer has the right to request:
For business customers (B2B), the Seller provides a commercial warranty of 6 months from receipt of the goods, unless stated otherwise for specific products. Complaint conditions for business customers are set out in the Complaints Procedure.
7.6. The detailed procedure for filing a complaint is set out in the Complaints Procedure, which forms an integral part of these GTC.
8.1. The Buyer is obliged to inspect the goods immediately upon receipt and notify the Seller of any discovered defects without undue delay. Later complaints about obvious defects (damaged packaging, missing items) may not be accepted.
8.2. For transported goods, the Buyer is obliged to check the condition of the shipment upon receipt from the carrier. The Buyer is entitled to refuse to accept a shipment that shows signs of damage. Damage must be recorded in a report with the carrier.
8.3. The following shall not be considered defects in the goods:
8.4. The Buyer is obliged to use the goods in accordance with their intended purpose and the manufacturer's instructions. Failure to follow these instructions may be grounds for rejecting a complaint.
9.1. Neither party shall be liable for failure or delay in performing its obligations if such failure or delay results from circumstances of force majeure, i.e. circumstances beyond their control that could not have been reasonably foreseen at the time of concluding the contract.
9.2. Force majeure events include in particular:
9.3. The party invoking force majeure shall notify the other party without undue delay and make reasonable efforts to minimise the impact. If the impediment lasts longer than 60 days, either party is entitled to withdraw from the contract.
10.1. These provisions apply exclusively to Buyers who provide a Company ID (business registration number) when ordering and act in the course of their business activity.
10.2. Invoicing and payment terms: The standard payment term is 14 days from the date of issue. Extended payment terms are possible only by written agreement. In the event of late payment, the Seller is entitled to charge interest on arrears of 0.05% of the outstanding amount per day of delay.
10.3. Invoice payment: Payment by invoice with a payment term is available only to approved business customers. Approval is at the Seller's discretion based on business history, creditworthiness and other criteria. The Seller reserves the right to revoke this privilege at any time.
10.4. Employee limits: If the Buyer allows their employees to place orders, the Buyer is responsible for setting permissions and limits within the user account. The Seller is not liable for orders placed by the Buyer's employees.
10.5. Account suspension for non-payment: If the Buyer fails to pay an invoice within 30 days after the due date, the Seller is entitled to suspend the Buyer's user account and halt all further deliveries until all outstanding obligations are settled.
10.6. Business customers are not entitled to the statutory 14-day right of withdrawal under Directive 2011/83/EU, nor to consumer protection provisions.
10.7. In business relations between the Seller and the business customer, provisions regarding surprising clauses shall not apply.
11.1. The Seller processes the Buyer's personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
11.2. The Seller processes the following personal data: name and surname, residential/registered address, Company ID and VAT ID (for business customers), email address, telephone number, and order data. The legal basis for processing is the performance of a contract, compliance with legal obligations, and the legitimate interest of the Seller.
11.3. Personal data are processed for the duration of the contractual relationship and further for the period required by law (in particular accounting and tax legislation — typically 10 years).
11.4. The Buyer has the right of access, rectification, erasure (right to be forgotten), restriction of processing, data portability, and the right to object to processing. These rights may be exercised by email to info@painto.cz.
11.5. The Buyer has the right to lodge a complaint with the relevant data protection authority. For the Czech Republic: the Office for Personal Data Protection (UOOU), Pplk. Sochora 27, 170 00 Prague 7, www.uoou.cz.
11.6. Personal data may be disclosed to third parties only to the extent necessary for the performance of the contract (carriers DPD, PPL) and compliance with legal obligations (tax authorities, courts).
12.1. Disputes between the Seller and the Buyer shall be resolved by the competent courts. The court of jurisdiction is in Brno, Czech Republic.
12.2. The Consumer has the right to out-of-court settlement of consumer disputes. The relevant consumer protection authority for alternative dispute resolution is:
12.3. The Consumer may also use the Online Dispute Resolution (ODR) platform established by the European Commission, available at https://ec.europa.eu/consumers/odr.
12.4. The Seller recommends that the Buyer contact the Seller at info@painto.cz before initiating any dispute proceedings and attempt to resolve the matter amicably.
13.1. These GTC become effective on 22 March 2026 and apply to all purchase contracts concluded through the e-shop painto.cz from this date.
13.2. The Seller reserves the right to amend these GTC unilaterally. The new version of the GTC will be published on the e-shop. Amendments do not affect rights and obligations arising under the previous version.
13.3. If any provision of these GTC is invalid, ineffective or inapplicable (or becomes so), the provision closest in meaning to the invalid provision shall apply. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions (severability clause).
13.4. The purchase contract including the GTC is archived by the Seller in electronic form and is not accessible to third parties. The Buyer receives a copy of the contract (order confirmation) and the GTC by email.
13.5. The Complaints Procedure forms an annex to these GTC.
13.6. Seller's contact details:
Znojmo, 22 March 2026 | baufloor trade s.r.o.